Portal Password Setup For New Users

You've submitted a case to our office- now what? You'll need to create an account to view and track your case.

Step 1 - In the email, click on the link for your case. You will be prompted to “Log in to Help Center”. Enter the email address that you used when filling out the case details. Then click the Next button.

Screenshot of Log in to Help Center. User should enter their email and click the Next button.

Step 2 - Next, you'll see a a screen asking you to login. First time users need to click the “Forgot your password?” link.

Screenshot of Log in to Help Center. Showing forgot password link at the bottom.

Step 3 - Follow the prompts on the screen. You will get an automated email with instuctions to reset your password. It can take up to 20 minutes to get the email.

Screenshot of message, "A reset password link has been sent."

Step 4 - In the email, click the “Reset my password” button.

Screenshot of reset button

Step 5 - You will be taken to a page that will allow you to set a new password. Type in a new password and click Confirm.

Screenshot of create new password. User should type in their new password.

Step 6 - Once you have set a new password, you will be logged into the Customer Portal.

You can click on the Requests button in the upper right-hand side of the screen to be taken to a list of your tickets or you can go back to the original email and click the link to go directly to your open ticket.

Screenshot of Requests button.